This Privacy Notice explains how we collect, use, disclose, transfer and store your personal information.
We have developed this Privacy Notice because we want you to feel confident about the privacy and the security of your personal information with Acklam Financial Limited (company registration number 4674971/Financial Conduct Authority Number 223707) whose registered office is at 261A Acklam Road, Middlesbrough, TS5 7BP, is committed to complying with the data protection laws in the United Kingdom, and we reference the following legislation:
Data Protection Act 1998;
From 25th May 2018, new data protection laws will come into force in the United Kingdom, as follows:
General Data Protection Regulation 2018 (Regulation (EU) 2016/679)
Hereinafter known as the “Acts”.
When we refer to “personal information” or “personal data" in this Privacy Notice, we mean information which identifies you as an individual, or is capable of doing so. In the context of this Privacy Notice, the terms “personal information” and “personal data” may be used interchangeably.
Where we rely on your consent to use your personal data, you have the right to withdraw that consent at any time.
We may hold and use data about you in your capacity as a consumer, business customer, individual, as a shareholder, or any other capacity in which you may visit our websites. Please read this Privacy Notice carefully. By clicking ‘continue’ and continuing to visit any of our websites or use of any of our services, you indicate your agreement to our use of your personal information as set out in this Privacy Notice.
When do we collect information?
What information will we collect?
How we will use your information?
How we protect your information
Disclosure of your information
Fraud prevention checks
Transferring information overseas
Changes to our Privacy Notice
We will collect information from you when you register with us, apply to use any of our services, become our client, or contact us in person, by telephone, by e-mail or by post. We may collect information about you from fraud prevention agencies and other organisations when we undertake checks such as identification verification checks, as explained further below.
We may record all calls for training and quality purposes and to enable us to deal effectively with queries or complaints and in order to comply with our regulatory obligations.
We may collect the following information:
In some cases, you are not obliged to provide any personal data to us, but if you have requested information or a service from us, we will not be able to provide it without certain information, such as your contact details. Before we can begin providing you with our services, we need to obtain certain information about you, so that we can verify your identity in order for us to meet our obligations under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, the Criminal Justice (Proceeds of Crime) (Financial Services Businesses) and any other applicable legislation and for the purposes of crime prevention and fraud prevention. You are obliged to provide this information and if you do not provide it, we will be unable to provide you with our services.
We also collect information from you when you voluntarily complete customer surveys, provide feedback or complete a contact form on our website. When you access or use our websites, website usage information is collected using cookies.
We use information held about you in the following ways:
Unless otherwise stated in this Privacy Notice, the legal basis for our use of your personal data will be that this information is required for one or more of the legitimate interests described within the Acts.
We take appropriate security measures (including physical, electronic and procedural measures) to help protect the confidentiality, integrity and availability of your personal information from unauthorised access and disclosure. For example, only authorised employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use firewalls to help prevent unauthorised persons from gaining access to your personal information.
You are responsible for maintaining the confidentiality of your User ID and password which relate to your access to certain pages of this website or any account you set up with us. You agree to accept responsibility for all activities which occur in relation to the same.
You should not permit other people to use your User ID or password. Please contact us promptly if you believe your User ID or password may have been compromised. We will not be responsible to you if there is unauthorised access to your login details or unauthorised activity on this website as a result of someone else using your login details, unless we caused this to happen because of our negligence.
Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated through the internet may be intercepted by other people. We cannot guarantee the security of personal information sent to us through this website. You accept that you use this website at your own risk.
We may disclose your information:
We will not lend or sell your information to third parties.
As part of our application process we will carry out automated checks using your personal data, such as your name, postal address, date of birth, telephone numbers and employment status. These checks include identification verification checks and financial crime checks and involve us obtaining information from fraud prevention agencies and any records held by financial crime prevention agencies, on the Electoral Register, Credit checks and providers of utility services.
We need to carry out these checks, in order to meet our obligations under the Money Laundering Regulations (and any other applicable legislation). The information obtained from these checks is used by us to determine if we can accept you as a client, whether further information is required or the application is rejected, based on factors such as whether we have been able to verify your identity.
We may make periodic searches with fraud prevention agencies during the course of our relationship with you to verify the information we hold remains correct and that there has been no change in your status (for example when you are a politically exposed person or if you have been subject to a financial sanction). We and other organisations (who may be from other countries) may use and access the information recorded by fraud prevention agencies.
To prevent or detect fraud, or to assist in verifying your identity we may make searches at fraud prevention agencies. We may also provide information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and/or fraud. If false or inaccurate information is provided and fraud is identified or reasonably suspected, details will be passed to fraud prevention agencies who will record this. This information may also be accessed by law enforcement agencies. This information may be used by us, other Group companies and other organisations to prevent fraud and money laundering, for example, when processing applications for services or for debt recovery.
We are committed to only keeping your personal data for as long as we need to in order to fulfil the relevant purpose(s) it was collected for, as set out above in this notice, and for as long as we are required or permitted to keep it by law.
We retain copies of our customer contracts in order to enable us to deal with any legal issues and the information provided to us for identification verification checks, financial crime and anti-money laundering checks (as required by law) indefinitely. We retain details of complaints indefinitely.
We shall keep advice related records of the following indefinitely as a result of a regulatory obligation to the FCA:
Where applicable, we will keep records of pension transfers, pension conversions, pension opt-outs or Free Standing Additional Voluntary Contributions indefinitely.
We may share your personal information with our service providers and this may involve transferring it to countries outside the European Economic Area (EEA) whose data protection laws may not be as extensive as those which apply to us. Where we do so, we will ensure that we do this in accordance with the Acts and take appropriate measures to ensure that the level of protection which applies to your personal information processed in these countries is similar to that which applies within the EEA. Such measures may include only transferring your data to jurisdictions in respect of which there is a European Commission adequacy decision or, where this is not the case, by using model clauses which have been approved by the European Commission.
We may transfer your personal information between businesses that are legally part of the name of company for the purposes of providing our services to you as follows:
We understand the importance of taking extra precautions to protect the privacy and safety of children using our services. Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to use our services, unless their parent provided verifiable consent.
If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, outside the above circumstances, we will take steps to delete the information as soon as possible. Or obtain parental/legal guardian consent if appropriate.
You have the following rights (unless exemptions apply), which can be exercised by contacting us using the details provided below.
When you contact us to exercise any of the rights above, we may ask you to provide some additional information, in order to verify your identity, such as your name, your address and proof of identity.
If you would like to lodge a complaint or exercise any of your rights set out above, you can contact us at:
Post: Data Protection Officer, Acklam Financial Limited, 261A Acklam Road, Middlesbrough, TS5 7BP.
Alternatively, if you would like to contact your Data Protection Authority, please use the contact details below.
In the United Kingdom: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmsow SK9 5AF
We would like to send you information about products and services of ours which may be of interest to you. We would also like to send you news and information about the financial markets and financial services. We will seek your consent before sending you any such marketing or communications. When you register with us or apply to use our services you may specify your marketing and communication preferences or indicate that you do not wish to receive news or information. If you have consented to receive marketing communications you may change your preferences or opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at firstname.lastname@example.org
We may from time to time offer joint or co-branded products and services.
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You can set your browser settings not to accept cookies and the above websites tell you how to remove cookies from your browser. However, if you do not consent to cookies being placed on your computer or you set your browser not to accept cookies, some of our website features may not function or you may not be able to access parts of our website.
The cookies we use and our reasons for using them are set out below:
This cookie stores user session information. This is used to improve your experience of our website. This cookie does not collect or hold any personal information
We keep our Privacy Notice under regular review and we will place any updates on this webpage. This Privacy Notice was last updated on 25th May 2018 to reflect the new changes in law, namely the GDPR 2018.
If you have any queries, comments or requests regarding this Notice or you would like to exercise any of your rights set out above, you can contact us at:
Post: Data Protection Point of Contact (Angela Butler), Acklam Financial Limited, 261A Acklam Road, Middlesbrough, TS5 7BP